Returns & Exchanges

We are always committed to providing you with a high-quality shopping experience. If you are not satisfied with your purchase, you are welcome to apply for a return or exchange within the following policy guidelines.

RETURNS & EXCHANGES POLICY:

I. ⏰ Order Cancellation

• 🕐You may cancel your order free of charge within 24 hours of placing it, provided the items have not yet been shipped.
• 🚚If the order has already entered the shipping process, it cannot be cancelled. Please contact our customer service team as soon as possible for assistance.

II.📅 After-Sales Service Period

• ⚠️If you receive a defective/damaged/incorrect item, please contact customer service within 24 hours of receipt.
• 📦You may apply for a return or exchange within 14 days from the date the logistics tracking shows "Delivered".
• ❗ Requests submitted beyond these timeframes cannot be accepted. Thank you for your understanding.

III. 📞How to Apply for Returns & Exchanges

• 💬 Step 1: Click the "Customer Service" icon on our website.
• 📝 Step 2: Provide your Order Number, Contact Email, and a description of the issue.
• 📸 Step 3: Include photos of the item (showing the problem and packaging) to speed up the process.
• 📬 Step 4: After review, we will email you the return address and instructions.

IV. ✅ Eligibility for Returns & Exchanges

To be eligible, returned items must meet all of the following conditions:

• 👚 Unused: No wear, washing, or damage.
• 🏷️ Tags Attached: All original tags and labels intact.
• 📦 Original Packaging: Including dust bags, gift boxes, etc.
• ✨ Good Condition: Free of stains, odors, or alterations.
• 🚫 Items not meeting these criteria may be refused. Thank you for understanding.

V. 🔄 Return & Exchange Process

🔄 Return for Refund:

• 📞 Contact customer service to apply.
• 📨 Submit your order info and item photos.
• ✅ Get Approved and receive return instructions.
• 📤 Ship the item back (you cover shipping costs).
• 💸 Receive Refund within 3 days of inspection.

🔄 Exchange for Another Item:

• 📞 Contact customer service to request an exchange.
• 📏 Provide the new size/color you want.
• 📦 We Ship the replacement after stock confirmation.

VI. 💳 Refund Instructions

• ⏱️ Refunds are processed within 3 business days after we receive and inspect the return.
• 💳 Credit Card: Refund posted in 7 business days (varies by bank).
• 📊 PayPal: Refund credited to your account within 48 hours.

VII. ⚠️ Return Shipping & Costs

• 💳 Customer-Paid: You cover return shipping, taxes, and customs fees.
• 🚚 Trackable Shipping Required: Keep your tracking number safe.
• 🚫 No COD: We do not accept "cash on delivery" returns.

Important Notes

• 🚫 Non-Returnable Items: Customized goods, intimate apparel, and clearance items may be final sale (as marked).
• 👀 Check Before Mailing: We are not responsible for non-company products sent to us.
• ❓ Questions? Contact our customer service team for help!

Thank you for your understanding and support. Happy shopping! 🛍️